Combined Insurance Careers

Claims Business Consultant

Chicago, Illinois
Claims


Job Description

Combined Insurance, a Chubb Company, is seeking a Claims Business Consultant to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you!
 
JOB SUMMARY:
The Claims Business Consultant will collaborate with internal and external partners (Sales, Underwriting, Actuarial, Claims leadership, brokers and affinity partners) to understand customer needs and to drive the execution of claim account management plans, service deliverables and claim service solutions to these customers. This person will act as single point liaison and collaborate extensively to provide an exceptional customer experience and contribute to the profitable growth of Combined’s products.   
 
RESPONSIBILITIES:
  • Act as claim champion by educating internal/external partners on claim capabilities and service deliverables
  • Ensure claim strategies are aligned with key business initiatives
  • Set business partner, sales/producer and customer claim service expectations in accordance with established deliverables, guidelines, and best practice
  • Create claim service plans and goals tailored to needs of our brokers, employers, and policyholders
  • Facilitate escalated claim file handling issues and monitor claim reviews with adjustor; research and respond to agent/broker inquiries on claim escalations
  • Provide timely and informative responses to sales leaders, brokers, and employer groups regarding claims; collaborate with sales and internal partners on issues affecting key accounts
  • Demonstrate creative ideas and solutions to differentiate the Combined/CWB brand and manage the customer experience
  • Provide data and information to internal partners regarding claim trends, coverage questions and “hot topics”
  • Communicate with claim leadership team on claim educational topics that may be needed to ensure the Combined/CWB claim brand is accurately represented to our customers and producers
  • Single point of contact for assigned agencies/PFP/CWB; respond to claim inquiries, product training, and insight to resolve claim escalations
  • Partner cross functionally to drive resolution to claim problems, inquiries, and concerns
  • Develop and manage relationships with WS sales/agents/brokers on individual/group clients
  • Present to brokers and customers on claims service, org/structure, and functions
  • Think strategically and operate in a consultative manner to drive optimal client specific performance
  • Obtain actionable intelligence from our internal and external business partners (claim reputational issues, business growth plans, distribution and customer feedback, competitive information, industry information)
  • Contribute to the growth and profitability of Combined by assisting in presentations and marketing of products and services
  • Drive a customer centric/sales culture within the NA claim organization
  • Travel required – 50%
SKILLS/EXPERIENCE:
  • Ability to influence behavior through collaboration and partnership
  • Exceptional customer service and strong ownership of relationships
  • Strong written and verbal communication skills
  • Strong presentation skills
  • Ability to maintain high energy and positive attitude
  • Empathize with customers and diffuse difficult situations
  • Ability to multitask and manage multiple projects concurrently
  • Excellent organizational and time management skills
  • Ability to think strategically and operate in a consultative manner to drive optimal claim experience
  • Bi-lingual (Spanish) skills preferred
 
EDUCATION:
  • Bachelor’s Degree required
  • 5+ years of insurance related experience in claims (preferred)
  • 2+ years of relationship management experience
 
OUR BENEFITS
As a Combined corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
 
ABOUT COMBINED INSURANCE
Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.
Our parent company is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, the Company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
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Travel - Yes, 50 % of the Time
Job Posting - Jul 22, 2018, 10:04:19 PM